We recommend using a strong and unique password for your account and changing it periodically. Avoid sharing your password or authentication codes with anyone, and never use public Wi-Fi to access account-sensitive pages when possible. For added security, enable two-factor authentication to require a second verification step during login. If you forget your password, use the "Forgot Password" flow to receive a reset link via your registered email or SMS. Follow the instructions carefully and verify the reset message origin before proceeding.
We offer two-factor authentication to increase account protection. You can link an authenticator app or receive one-time codes via SMS depending on availability. 2FA prevents unauthorized access even if your password is compromised, and we encourage all players to enable it immediately. If you change your device or lose access to your authentication method, contact support to complete a secure recovery process. We will verify your identity before restoring access to protect your account.
Keep your account secure: enable 2FA and verify your contact details for faster assistance.
If you encounter login errors, first check your email and password for typos and verify that your account is active. Clear browser cache and cookies or try a private browsing window to rule out local issues. If you still cannot access your account, use the password reset option or contact support with your registered details for assistance. Our verification team will request proof only through secure channels and will never ask for your password. We will guide you through a safe recovery process and help you regain access while preserving account security.
We log active sessions in your account area so you can review and end sessions from unfamiliar devices. Regularly check this list and sign out from devices you no longer use. For extra safety, enable automatic logout on inactivity and avoid saving passwords on shared machines. For mobile users, ensure your device has system updates and screen lock enabled. Use biometric locks where available to combine convenience and security during mobile access.
If you suspect unauthorized access, change your password immediately and contact support. We will help review recent activity and secure your account. Prompt action helps minimize risk and speeds up the restoration of normal account use.
Our support team is available to assist with login and security issues during local support hours. Use live chat for fast response or submit a ticket for detailed investigations. Provide relevant account details to speed up verification and resolution. We are committed to protecting your privacy during every interaction and will provide clear, step-by-step help to restore account access. Our goal is to return you to secure play as quickly as possible while maintaining strict security standards.
Use the "Forgot Password" option to receive a reset link via your registered email or SMS. Follow the secure instructions and create a new unique password. Contact support if you do not receive the reset message.
Navigate to Security Settings in your account, choose an authenticator method (app or SMS where supported), and follow on-screen instructions to link your device. Save backup codes in a secure location. Contact support if you need help.
Yes, but we recommend reviewing active sessions and logging out from unfamiliar devices. Use device-level protections like biometric locks and screen pinning to prevent unauthorized access.
